Welcome to Kanstride Biolabs! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our platform, you agree to abide by these Terms. Please read them carefully before proceeding.
1. Introduction
These Terms outline the rights and responsibilities between Kanstride Biolabs (“Company”, “we”, “our”, or “us”) and you (“User”, “customer”, “you”). By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agree to comply with these Terms.
If you do not agree to these Terms, please do not use our website or services.
2. Eligibility
To use our services, you must:
- Be at least 18 years old or have parental/legal guardian consent.
- Provide accurate and truthful information when creating an account or making a purchase.
- Use our platform in compliance with all applicable laws and regulations.
We reserve the right to refuse service, suspend accounts, or cancel orders if we suspect violations of these Terms.
3. Products & Orders
3.1 Product Information
We strive to provide accurate descriptions and images of our products. However, we do not guarantee that product descriptions, pricing, or images are error-free.
3.2 Order Acceptance & Cancellation
- All orders are subject to availability and confirmation.
- We reserve the right to cancel or refuse orders due to stock issues, pricing errors, or suspected fraudulent activity.
- If your order is canceled after payment, you will receive a full refund.
3.3 Pricing & Payments
- All prices listed are subject to change without prior notice.
- Payments must be completed before order processing. We accept secure payment methods through third-party gateways.
- We are not responsible for payment issues due to banking errors or insufficient funds.
4. Shipping & Delivery
4.1 Shipping Policy
We strive to deliver orders promptly through trusted logistics partners. Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances.
4.2 Delivery Delays
We are not responsible for delays caused by:
- Natural disasters, strikes, or unforeseen logistics issues.
- Incorrect shipping details provided by the customer.
4.3 International Shipping
International orders may be subject to custom duties and taxes, which are the customer’s responsibility.
5. Returns & Refunds
5.1 Return Policy
We accept returns for eligible products under the following conditions:
- The product is unused, unopened, and in original packaging.
- The return request is made within 3 days of purchase.
5.2 Refunds
- Approved refunds will be processed within 7 business days.
- Shipping charges are non-refundable unless the return is due to our error.
5.3 Non-Returnable Items
- Perishable items, opened supplements, and prescription medications cannot be returned.
For return requests, contact us at info@kanstride.com.
6. User Responsibilities
By using our services, you agree NOT to:
- Misuse the website, engage in fraudulent activities, or violate any laws.
- Post false, misleading, or offensive content.
- Interfere with the website’s security or functionality.
Violations may lead to account suspension or legal action.
7. Intellectual Property Rights
All content on our website—including text, images, logos, and product descriptions—is the intellectual property of Kanstride Biolabs. You may not copy, modify, or distribute any content without prior written consent.
Unauthorized use of our intellectual property may result in legal action.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability for any claim is limited to the amount paid for the product or service.
- We do not provide medical advice, and our products should be used as directed by healthcare professionals.
9. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
10. Third-Party Links
Our website may contain links to third-party websites. We do not endorse or take responsibility for their content, policies, or practices. Use third-party sites at your own risk.
11. Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms or engage in fraudulent activities.
- Abuse our services, employees, or other customers.
Termination may result in loss of access to your account and pending orders.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page, and continued use of our services after updates indicates your acceptance.
13. Governing Law & Dispute Resolution
- These Terms are governed by the laws of India.
- Any disputes will be resolved through negotiation, arbitration, or legal proceedings as required.
14. Contact Us
For any questions or concerns regarding these Terms, reach out to us:
📧 Email: info@kanstride.com
📍 Address: UGF-71, Signature Street, Govindpuram, Ghaziabad, Uttar Predesh – 201013
📞 Phone: +91 99111 99627
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.