At Kanstride Biolabs, we strive to ensure customer satisfaction by providing high-quality pharmaceutical and healthcare products. If you are not completely satisfied with your purchase, our Refund Policy outlines the terms and conditions for returns, refunds, and replacements. Please read this policy carefully before making a request.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The order was incorrectly processed by us.
- The product is expired at the time of delivery.
- Refund requests must be made within 3 days of receiving the order.
Note: Refunds are not applicable for minor packaging damage that does not affect product quality.
2. Non-Refundable Items
Certain products cannot be refunded due to health and safety regulations, including:
- Opened or used products (except for defective items).
- Prescription medications (unless incorrect or damaged).
- Perishable items (such as certain health supplements).
- Personal care or hygiene products (e.g., skincare, medical devices, or wellness products).
If you are unsure whether your product qualifies for a refund, contact our support team.
3. Refund Process
To request a refund, follow these steps:
- Contact Customer Support – Email info@kanstride.com or Call +91 99111 99627 with your order details and reason for the refund request.
- Provide Proof – Attach clear images/videos of the product showing any damage, defects, or incorrect items received.
- Approval & Processing – If your request meets our refund criteria, we will initiate the refund within 7 business days.
- Refund Method – Refunds will be issued to the original payment method used during purchase.
4. Partial Refunds
Partial refunds may be granted in the following cases:
- The product is partially damaged but still usable.
- Some items in a multi-product order are eligible for a refund, while others are not.
- The return does not meet all refund eligibility criteria but is considered valid for compensation.
5. Order Cancellations
5.1 Before Shipment
- Orders can be canceled within 3 hours of purchase for a full refund.
- Once an order is processed for shipping, cancellation is not possible.
5.2 After Shipment
- If the order has already been shipped, cancellation is not allowed. You may initiate a return upon delivery (if eligible).
6. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
- Check your bank account – Refunds may take time to reflect in your account.
- Contact your payment provider – Some banks or credit card companies process refunds with delays.
- Reach out to us – If you still have not received your refund, email info@kanstride.com for assistance.
7. Exchange & Replacement Policy
Instead of a refund, you may opt for a replacement if:
- The product is damaged or defective upon arrival.
- You received the wrong product in your order.
Replacements follow the same process as refund requests and are subject to stock availability.
8. Shipping Costs & Return Process
8.1 Return Shipping Costs
- If the return is due to an error on our part (wrong, defective, or damaged item), we will cover return shipping costs.
- If the return is due to customer preference, the shipping costs must be covered by the customer.
8.2 Return Process
- Approved returns must be shipped back in original packaging and in unused condition.
- A tracking number must be provided for verification and processing.
9. Changes to This Refund Policy
Kanstride Biolabs reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page, and continued use of our services after changes indicates acceptance of the revised policy.
10. Contact Us
For refund inquiries or assistance, contact us at:
📧 Email: info@kanstride.com
📍 Address: UGF-71, Signature Street, Govindpuram, Ghaziabad, Uttar Predesh – 201013
📞 Phone: +91 99111 99627
We are committed to ensuring a hassle-free and transparent refund process for our customers. Your satisfaction is our priority!